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• What is a virtual server?
• Will I be able to access my domain name with or without the WWW?
• Do you offer dial-up internet access?
• Do you support MS FrontPage extensions?
• Do you offer web page design services?
• Can I check domain name availability?
• What are your hosting terms and conditions?
• Does CityStar® handle domain registration?
• Can I transfer an existing domain to CityStar?
• How long does it take before my domain name is active?
• What is the InterNIC fee for domain registration?
• Does CityStar® limit the number of hits I receive a month?
• How do I transfer files to my web site?
• What is a hyperlink, and how do I add them to my webpage?
• Will I have unlimited access to update my pages?
• Can multiple domains point to the same HTML files?
• Can I use my account for commercial purposes?
• Can I resell space within my own account?
• Do you accept international orders?
• What contract and payment terms are available?
• Do you offer technical support?
• How long does it take to set up a new account?
• How do I place an order?
• What do the errorcodes mean?
• What type of encryption algorithm do I use for PGP(tm)?

We specialize in virtual servers which means that you can find a home for your Web site on our Web servers and establish a presence on the Internet. We will help register your own domain name which will become your unique address on the World Wide Web. Having your own domain name does not reveal that you are renting Web space, and, since e-mail can be addressed to your domain (eg. WWW.YOURNAME.COM ) you will not have to announce a new e-mail address if you change Internet providers. And, with a domain name you can transfer your Web presence at any time and never lose your identity since you can take your www.yourname.com with you.

Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

Yes. We provide high speed, unlimited Internet access, click here for details. The cost of access is not included in our hosting prices, but can be bundled at a reduced rate.

Yes, we are happy to install Frontpage extensions on your server at your request. Be sure to let us know about your needs before we set up your server. Please keep in mind that the extensions take up roughly 17MB of your allowed storage, and tend to bloat the overall size of your site.

We do offer web page design services. First check out our Web Site Modules, then contact us to discuss design and pricing. For more information, contact sales@citystar.com.

Yes. You can check domain availability direct from our web site.

You can read them all on our Web site, just click here.

Yes. We will contact InterNIC once your account is activated to request either a new domain name registration or transfer. You do NOT need to submit a registration or modification template to the InterNIC as this will only delay your request.

Yes. Whether you place an order by telephone or via our online web site store, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for InterNIC to complete the transfer. We will provide you with a temporary address so you can mirror the site on our server. All e-mail and web pages will still be accessed from the current site. When InterNIC announces the completion of the transfer there is a 36 to 48 hour propagation period where visitors could go to either site. At the end of the propagation period you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at CityStar® until they update their DNS.

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 36 hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

Network Solutions, the former domain registration monopoly, charges $35 per year to register a new domain name. They currently bill at a rate of $35 per year. But now there are many domain name registrars and registration providers. CityStar can register your domain name for only $19.95 per year and give you, in our opinion, more personalized service. Use this form to find out if the name you want is available.

No. Our experience has shown that 1GB/month is more than enough bandwidth for 99% of all websites and we use it as a bench mark. Depending on the quantity and size of your files, the transfer limits you are allowed could support many thousands of hits per day. If your site begins to exceed your data transfer limits each month, we will contact you about upgrading so performance doesn't suffer.

Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first time users.

A hyperlink is simply a text string or a graphic (button, logo, etc.) preceded in the HTML of the page by a bit of code which includes the URL of the site to be linked.  Clicking allows the user to travel to the indicated destination URL.  It is a simple matter to add these to your pages.  You will need to know the web address (URL) of the destination page.  CityStar® technicians can normally add these to your pages for you, at no charge.  However, the best method is usually to create a Links page on your site, a special place to put all your links.  We can usually create links pages complete with a healthy list of links for about $35 to $50.  What we need includes: the location of the links to be added into your site, or the location of the link to the links page; the title and possibly a brief description of the site to be linked; the URL to which you would like the link to go; and the manner in which the linked site is to appear (will is appear in a special frame, or in a popup window, or will it appear in the same browser window as the link, etc.?).

You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

In general, if you have more than one domain account at CityStar® we can point each domain address to the same HTML files. Contact sales to determine whether this can be accommodated. Also note that the same fees will apply for all accounts in question.

Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the internet community. With a CityStar Virtual Server, secure processing is available FREE, which provides an environment whereby payment information (such as a credit card number) or confidential information (such as a custom form) can be transmitted from web browser to web server in an encrypted mode. Look for the solid key for secure transaction liscencing.

No. You can not resell space within your account. We offer referral fees to Web consultants and designers, however.

Yes. We are pleased to have customers around the world and we're as close as your computer. If desired, we can host non-US domain name extensions.

We bill quarterly for users and do not require a minimum contract beyond the initial set-up and 3-month fee. We accept MasterCard, American Express, Optima, Discover and Visa as well as personal and business checks. We offer discounts of 5% for 12 month prepayment, excluding specials.

Yes. We encourage our customers to send email to support@CityStar.com with questions or concerns about their web site. We are relatively quick to respond to support e-mail up to about 8pm MST on week days. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we'll call you directly. Our Deluxe and Premium hosting plans also include toll-free phone support.

Orders for servers will be configured within an hour of receipt, and if you order by phone we will most likely have your server set up by the time the call is finished. Once an account is set up an activation notice will be sent you via email including a userid and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.

You can place an order for a Virtual Server account directly from our Web site 24 hours a day or by calling (719) 380-5655 or toll-free 877-788-0902 between the hours of 8 a.m. to 6 p.m. Monday through Friday, or 10 a.m. to 4 p.m. Saturday, Mountain Standard Time. Mountain time is 2 hours earlier than Eastern, one hour later than Pacific.

CityStar® supports RSA encryption. PGP version 5.0 should visit PGP (tm) FAQ page. We do not currently support DSS/Diffie-Hellman encryption keys.